This Privacy Policy describes how AriaHelpDesk (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you visit our website (https://ariahelpdesk.com or related subpages) or engage our services.

1. Who we are

AriaHelpDesk is a full-service digital agency that delivers innovative, tailored digital solutions designed to help businesses grow. We specialize in web design, mobile apps, AI solutions, video production, digital marketing, prototyping, e-commerce, and other custom digital services.

2. What personal data we collect

  • Data you provide voluntarily (e.g. name, email, contact information, project brief, billing information) when you contact us or request services.

  • Automatically collected data when you visit the website (e.g. IP address, browser type, cookies, usage data).

3. How we use your data

We use your personal data to:

  • respond to your inquiries or service requests;

  • provide the services you request (e.g. website/app design, AI solutions, digital marketing, support);

  • send invoices, receipts, updates;

  • improve our website, services, and user experience;

  • comply with legal or accounting obligations.

4. Legal basis & consent

By using our website and submitting personal data, you consent to collection and use as described. Where required, we rely on valid legal grounds (e.g. consent, contract performance).

5. Data security and retention

We take reasonable technical and organizational measures to protect your data. We store your data only as long as needed for the purposes above or as required by law.

6. Sharing or disclosure of data

We do not sell or rent your personal data. We may share data with third-party service providers (e.g. payment processors, hosting, analytics) strictly as needed to provide our services — and only under confidentiality obligations.

7. Cookies & tracking

We may use cookies or similar technologies to enhance site functionality and analytics. You can control or disable cookies via your browser settings — though some features may not work properly.

8. Your rights

Depending on your location, you may have rights to access, rectify, or erase your personal data. You may also opt out of non-essential data processing or marketing communications.

9. Contact

If you have questions or requests about your data, please contact us at: info@ariahelpdesk.com