Attribution Modelling
Working out what each touchpoint contributed, choosing a model that fits your sales cycle, and being clear about what attribution can and cannot tell you.
Panoramica
Attribution allocates credit among the touchpoints you can see. It is useful for steering and it is not a measure of cause. Last click undervalues everything that happens early; first click undervalues everything that closes; and no model can account for the touchpoints that were never tracked at all.
The practical approach is a model consistent enough to steer with day to day, combined with periodic experiments that answer the causal question properly. Arguing about which attribution model is correct is usually a substitute for running a holdout test.
A chi è rivolto
- Companies whose channels each claim the same conversions
- Businesses with a long sales cycle and no view of early touchpoints
- Teams making budget decisions on last-click data
Il nostro approccio a Attribution Modelling
Le attività concrete che comprende un incarico tipo. Il perimetro si concorda prima: nulla di quanto elencato ricompare più avanti come voce a sorpresa.
Model selection
Matched to your sales cycle length and channel mix, with the trade-offs of each model explained rather than asserted.
Cross-device and cross-session joining
Stitching journeys where you have a login or a CRM identifier, which is the only reliable way to see a long consideration period.
Offline conversion import
Bringing closed-won data back from the CRM, so attribution reaches revenue rather than stopping at the form.
Incrementality testing
Geographic or audience holdouts that measure what a channel added. This is the part that answers the actual question.
Model comparison
Seeing your data through several models at once, which reveals how much a budget decision depends on the model rather than the results.
Reporting and governance
One agreed model for regular reporting, so decisions are not re-litigated each month on a different basis.
Dal primo contatto al risultato misurato
Sempre la stessa sequenza, così sapete cosa viene dopo.
Map the journey
Establish what touchpoints exist and which are actually observable. The gap between those matters more than the model.
Model
Implement and compare models against your own data, then agree one for regular use.
Test
Run holdout experiments on the channels where attribution is least trustworthy, usually the upper-funnel ones.
Apply
Feed the findings into budget allocation, and repeat the experiments periodically as the mix changes.
Risultati, non pile di documenti
Un cumulo di deliverable non è progresso. Questi sono i cambiamenti che il lavoro deve produrre.
Credit where it belongs
Multi-touch models stop last-click quietly defunding the channels that start the journey.
Answers attribution cannot give
Holdout tests measure causation, which no attribution model can, however sophisticated.
Reporting that stops being argued
One agreed model means monthly reviews are about decisions rather than methodology.
Visibility to revenue
Offline conversion import connects marketing activity to closed business rather than to enquiries.
Domande frequenti su Attribution Modelling
Quello che ci chiedono prima di contattarci. Se la vostra domanda non c'è, fatecela direttamente.
Which attribution model should we use?
For short cycles, a data-driven or position-based model is usually adequate. For long B2B cycles, attribution alone is insufficient and needs offline conversion data plus experiments. The important thing is choosing one and staying with it, because switching models mid-year makes comparison impossible.
Is multi-touch attribution still possible with privacy changes?
Less completely than before. Cross-site tracking has largely gone, so multi-touch now works best where you have your own identifier such as a login or a CRM record. For everything else, incrementality testing has replaced what attribution used to attempt.
Do we need media mix modelling?
It becomes worthwhile at larger spend levels and with several years of data. Below that, the model is fitting noise. A well-run programme of holdout tests answers most of the same questions for far less.
How often should we run holdout tests?
One channel at a time on a rota, so each significant channel is examined once or twice a year. Continuous holdouts on everything cost too much reach to be practical.
State pensando a Attribution Modelling?
Diteci che cosa volete cambiare. Se non siamo i partner giusti ve lo diciamo e vi indichiamo di meglio.
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